Privacy policy
Introduction
This Privacy Policy (together with our Terms and Conditions) sets out the basis on which personal data is collected from you or provided by you to us. Please read the contents carefully so that you understand our views and practices regarding your personal data.
The Nenad Ninković s.p. website is available at the web address _____________ (hereinafter referred to as the “Website”), which is managed by:
Catering Nenad Ninković s.p.
Kidričeva cesta 33
4000 Kranj
Slovenia
Tax number: SI61585432
Registration number: 8257060000
Email: ninoskranj@gmail.com
(hereinafter referred to as “Nenad Ninković s.p.” or “us”, “we”, “our”).
Hereinafter, all of our services or products that are available on our Website may be referred to as the “service” or “products” or collectively as the “business”. All visitors to the Website, whether guests or registered users, are hereinafter referred to as the “User” or “Users”. We may amend this Privacy Policy at any time without prior notice. For all communication with us, please use exclusively the email address stated above.
Legislation
As the data controller, we ensure that all user data is processed in accordance with the currently applicable EU data protection legislation.
By viewing and using our Website, as well as by making purchases on the Website, the User is deemed to have read, understood, and agreed to this Privacy Policy.
Minors who wish to use the Website must be supervised by at least one of their parents. We are not responsible if minors use the Website without the necessary parental supervision.
Cookies
On the Website, we may use cookies that are associated with this domain and all of its subdomains. We use cookies to distinguish you from other users of our Website. This helps us provide you with a good user experience when browsing our website and also enables us to improve our Website regularly.
A cookie is a small amount of data, often including an anonymous unique identifier, which is sent from the browser to the device through which the User accesses the Website and is stored on that device until deletion. Users will always be notified of this in advance and the process will only be carried out if the User agrees. Although cookies are necessary in order to fully use the Website and all of its functions, users may always refuse the acceptance of cookies.
Cookies may be ours or those of third parties. Where possible, we do not store in cookies any personal data by which individuals may be identified. Our cookies are necessary only for displaying the Website and ensuring a good user experience on it. Third-party cookies may be used to track the User or other activities. Upon consent for the loading of cookies, we will always clearly display a list of cookies and enable consent for individual groups of cookies and/or individual cookies.
Information We May Collect from You
On the Website, we may collect and process the following personal data from you:
Information that you provide by filling in forms on our website, including information provided when registering to use our website, subscribing to our newsletters, posting reviews or other material on our website, or requesting further services.
Information collected when entering prize draws or promotions.
Information when you report a problem with our website.
Information when you complete optional surveys that we use for research purposes.
If you have contacted us through or because of the Website, we may keep a record of the entire correspondence.
Details of purchases that you make on our website and of the fulfillment of our obligations in relation to your purchases.
Details of your visits to our website, including traffic data, location data, logs and other communication data, whether this is required for our own purposes of dealing with you or for something else, and the resources that you access.
Method of Collecting Personal Data
We collect information on the basis of forms that must be completed or processes that must be completed by entering data. The data we collect is submitted voluntarily by you. In the case of an online purchase, the User is obliged to provide only the data strictly necessary for the performance of our obligations arising from that purchase.
Required and Optional Personal Data
In the course of using the Website, we may ask users to fill out forms or questionnaires in which certain fields are mandatory or required for the performance of our services. This will be clearly stated. Other fields are not mandatory.
The purpose of collecting contact data is to contact users more quickly and/or obtain information that is relevant for the performance of our obligations in the context of doing business with you.
IP addresses
We may collect information about your device, including your IP address, operating system, and browser type, where available, for system administration and improvement of the user experience on the Website. We may disclose IP address data to third parties, and users will be specifically informed of this.
Fee
For the operation and maintenance of our online store, we may charge an additional fee. If a service fee applies, this will be clearly stated in step 2 of the purchase process, together with the value of the service fee. The service fee is a separate service charged only for confirmed purchases at a fixed or flexible price (e.g. a percentage of the total purchase value). In the event of changes or cancellation of your purchase, the service will be paid for and is non-refundable. By accepting these terms, you waive the right to request a refund of fees, unless otherwise agreed.
Your Changes or Cancellations
In your user account or by email, you may request a change or cancellation of a purchase. Please note that products and/or services purchased on our website may only be changed or canceled in accordance with applicable law. Please note that the 14-day “cooling-off period” provided by the European Union does not apply to any services such as event tickets, hotel bookings, transfers, and similar tourism-related events and services.
In exceptional cases, we may approve cancellation of your purchase and a refund of payment. If you believe you are entitled to cancellation, please contact us by email with reasons and evidence.
Our Changes or Cancellations
We will endeavor to minimize the possibility of changes to your purchase as much as possible, and we will notify you of any possible changes to your purchase as soon as possible.
If your purchase has not been confirmed (you have not paid us anything yet) and we must change the purchase you have reserved, we will notify you. You have the right to accept the change and complete payment to confirm the amended purchase, or to reject the change and thereby invalidate the purchase. In either case, we shall not be liable for damages.
If your purchase is confirmed (you have paid us partially or in full, depending on the availability of installment payment) and we must make a significant change, such as a change in the terms of fulfillment or an important change to the purchased product or service, or if we must cancel any part of your purchase, we will notify you immediately with details of the change or cancellation. You may: accept the change, with a possible change in price and possibly pay extra or receive back the difference in payment; or (if we can offer it to you) take a substitute product or service of equal or better quality at the same price as the original; or (if we can offer it to you) take a substitute product or service of lower quality than the original; or cancel the original purchase and obtain a full refund of the amount currently paid, reduced by the service fee, if any. You must inform us of your choice as soon as possible and within the specified time frame.
If we cancel your purchase or have to change it, you are not entitled to any compensation or damages whatsoever. Furthermore, we shall not be liable for any compensation if we have changed or canceled the purchase due to unusual or unforeseeable circumstances beyond our control or the control of suppliers, the consequences of which could not have been avoided even with due care. (i.e. force majeure). Such circumstances may include, for example, war, unrest, industrial dispute, terrorist activity and its consequences, natural or nuclear disasters, fire, adverse weather conditions, epidemics and pandemics, and unavoidable technical transport problems.
Complaints and Claims
If you have a complaint regarding any part of our service, you must state it at the moment the problem arises, as most problems can be resolved quickly and easily. Any complaints or claims must be communicated by email. This will help us quickly identify the issue and speed up our response. If you do not follow this procedure, we will be deprived of the opportunity to investigate and remedy your complaint, which may affect your rights under your contract.
Our Liability
We will ensure that all purchases forming part of your contract with us are performed with reasonable skill and care.
In relation to all purchases, we shall not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expenses, costs, or any other amount or claim of any description arising out of any of the following: (a) the act(s) and/or omission(s) of the affected person or any member(s) of their party; (b) the act(s) and/or omission(s) of a third party not connected with the purchase and which were unforeseeable or unavoidable; and (c) unusual and unforeseeable events or circumstances beyond the control of the supplier or our suppliers, the consequences of which could not have been avoided even if all due care had been exercised, including without limitation exceptional or severe weather conditions, industrial action, or fire.
Privacy and Data Processing
In order to fulfill our obligations in relation to your purchase, we must use your personal data that you provide to us, such as your first name, surname, address, email, telephone number, and/or any personal data that will be exchanged. We will ensure appropriate security measures to protect your data and we will comply with applicable legislation. See more information in our Privacy Policy.
Viruses, Hacking, and Other Offenses
You must not misuse our website by knowingly introducing viruses or anything else that may be harmful or technologically damaging to our Website. You must not attempt to gain unauthorized access to our Website, the server on which our website is stored, or any server, computer, or database connected to our Website.
By breaching this provision, you would commit a criminal offense. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your devices or equipment, programs, data, or other proprietary material due to your use of our website or your downloading of any material posted on it, or on any website linked to it.
Breach of the Terms and Conditions
If we believe that a breach of these Terms and Conditions has occurred, we may take such action as we deem appropriate, including some or all of the following actions: immediate, temporary, or permanent withdrawal of your right to use our website; immediate, temporary, or permanent removal of any posting or material uploaded by you to our website; issuance of a warning to you; legal proceedings against you for reimbursement of all costs and damages (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; further legal action against you; disclosure of such information to law enforcement authorities when we reasonably consider it necessary. We exclude liability for actions taken in response to breaches of these Terms and Conditions.
Law and Jurisdiction
Any dispute, claim, or any other matter arising from this contract or in connection with these Terms and Conditions shall be governed by and construed in accordance with the law of the Republic of Slovenia. The courts of the Republic of Slovenia shall have jurisdiction to decide any disputes or claims arising out of or in connection with this contract.