Terms of use
Introduction
The following Terms and Conditions determine how you use our online store. Before you start using the online store and before making a purchase, please read these terms carefully. By using this online store, you declare that you accept these terms and conditions, understand that they are binding upon you, and agree to comply with them. If you do not agree with these terms and conditions, please refrain from using the website.
The website of Catering Nenad Ninković s.p. is available at the web address https://_________________ (hereinafter referred to as the “Website”), which is managed by:
Catering Nenad Ninković s.p.
Kidričeva cesta 33
4000 Kranj
Slovenia
Tax number: SI61585432
Registration number: 8257060000
Email: ninoskranj@gmail.com
(hereinafter referred to as “Nenad Ninković s.p.” or “us”, “we”, “our”).
Each time a purchase is made on this Website, a contract is concluded between that User and us. These Terms and Conditions apply to that contract, and the provisions of these Terms and Conditions form an integral part of the contract. If any product or service on the Website is described by provisions different from those in these terms, such special provisions shall apply.
All visitors to the Website, whether as guests or registered users, are hereinafter referred to as Users. We may amend these terms at any time and without prior notice. You are expected to check them from time to time and note any changes, as they are binding on you. Some provisions of these terms may also be replaced by provisions or notices published elsewhere on the Website. We regularly update the Website and may change the content at any time. If the need arises, we may temporarily suspend access to our website or withdraw it for an indefinite period, without any liability whatsoever.
Access
We reserve the right to withdraw or amend the services and/or products we offer on our website without prior notice. We shall not be liable if, for any reason, our Website is unavailable at any time or for any period. From time to time, we may restrict access to certain parts of our website or the entire website. If, as part of our security procedures, you choose or are provided with a user identification code, password, or any other access information, you must treat such information as confidential and must not disclose it to any third party. We have the right to temporarily or permanently disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our opinion, you have failed to comply with any of the provisions of these terms of use. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and Conditions and agree to them.
If our Website contains links to other websites and resources provided by third parties, those links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in our website and in the material published on it. These works are protected by copyright laws and treaties applicable throughout the world. All reproduction rights and similar rights are reserved.
You may print one copy and may download extracts of any page from this Website for your personal reference.
You must not in any way modify the paper or digital copies of any materials, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
If you print, copy, or download any part of this Website in breach of these terms of use, your right to use our website shall cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Relationship with Users
The products and/or services available for purchase on our Website may be individual items or several items packaged together. In any case, the price always includes our administration and handling.
The use of the Website alone may itself constitute a performed service. Upon any purchase on the Website, a contract is concluded between us and the user, who in this case is also the buyer.
Purchases
If you wish to make a purchase of your selected products and/or services, follow the instructions on the Website. A brief overview of the purchase process follows.
First step – carefully read the description of all products and/or services, select the quantity of products and/or services, and add them to the basket.
Second step – review and, if necessary, modify the products and/or services in the basket, enter the required personal data, and reconfirm acceptance of the Terms and Conditions. You may also enter a discount code.
Third step – make the payment or select installment payment, if available. You may choose your preferred method of payment.
By making a purchase, a user account is automatically created for you and you will become a registered user with access to your user account. We will send you the access instructions by email. In the user account, users may manage and change their access data, purchases, newsletter subscriptions, personal data, and more.
Please note that a purchase is not confirmed merely by completing the purchase process. A purchase is confirmed only after full or partial payment has been made, depending on the availability of installment payment. However, if full payment has not been made before fulfillment, the purchase shall be deemed invalid and we are not obliged to fulfill it. Regardless of the availability of installment payment, full payment must be made before fulfillment. The contract with us shall remain valid only when we issue a purchase confirmation stating all details of the purchase. We will fulfill your purchase only once we have received full payment. Please check the purchase confirmation carefully and notify us immediately if anything appears incorrect or incomplete.
A purchase is valid only if the customer has correctly and completely filled in all the required data. If a purchase is successfully processed, the customer is notified by email. Providing correct personal data, especially email addresses, is essential for a successful and valid purchase. A purchase made with incorrect personal data of users may be considered invalid.
A purchase may be made for multiple users, whereby the user who made the purchase is the holder of the contract and the responsible contact person for all others, unless otherwise agreed in writing. All users for whom the purchase is made may be required to provide their personal data as part of the fulfillment process.
All products and/or services at the stated prices are subject to availability and any additional service costs. In such a case, this is a separate service and is not part of the price.
Prices
All details of what is included in the price of the products and/or services are shown on our Website. Anything not specifically described on our website as being included in the price is not included and cannot be interpreted as included. Taxes and fees payable are included in the prices, unless otherwise stated.
We reserve the right to change the prices shown on our website, but only until the purchase has been confirmed. The final price will be confirmed before you proceed with the purchase, together with all applicable taxes and charges.
Purchases are generally paid in advance. In accordance with applicable legislation regarding advance payments, all prices of products and services already include the value of interest calculated at the interest rate applicable to fixed-term savings deposits.
Payments
To make a purchase, you must pay the total or partial value of the purchase at the time of purchase, depending on the availability of installment payment, together with the service fee, if any. The purchase is confirmed when we receive the first payment from you.
We accept one or more methods of payment. Please check the details on our website. We strive to ensure that our website is secure and that no third party can access your payment or other personal data. However, we shall not be liable in the event that any third party obtains personal data or information without authorization, except due to our own negligence. By entering any payment-related information, you confirm that the payment details belong to you as the buyer.
For any refunds of payments that may be approved to users, we will carry them out within 30 days from the approval of the refund.
Fee
For the operation and maintenance of our online store, we may charge an additional fee. If a service fee applies, this will be clearly stated in step 2 of the purchase process, together with the value of the service fee. The service fee is a separate service charged only for confirmed purchases at a fixed or flexible price (e.g. a percentage of the total purchase value). In the event of changes or cancellation of your purchase, the service will be paid for and is non-refundable. By accepting these terms, you waive the right to request a refund of fees, unless otherwise agreed.
Your Changes or Cancellations
In your user account or by email, you may request a change or cancellation of a purchase. Please note that products and/or services purchased on our website may only be changed or canceled in accordance with applicable law. Please note that the 14-day “cooling-off period” provided by the European Union does not apply to any services such as event tickets, hotel bookings, transfers, and similar tourism-related events and services.
In exceptional cases, we may approve cancellation of your purchase and a refund of payment. If you believe you are entitled to cancellation, please contact us by email with reasons and evidence.
Our Changes or Cancellations
We will endeavor to minimize the possibility of changes to your purchase as much as possible, and we will notify you of any possible changes to your purchase as soon as possible.
If your purchase has not been confirmed (you have not paid us anything yet) and we must change the purchase you have reserved, we will notify you. You have the right to accept the change and complete payment to confirm the amended purchase, or to reject the change and thereby invalidate the purchase. In either case, we shall not be liable for damages.
If your purchase is confirmed (you have paid us partially or in full, depending on the availability of installment payment) and we must make a significant change, such as a change in the terms of fulfillment or an important change to the purchased product or service, or if we must cancel any part of your purchase, we will notify you immediately with details of the change or cancellation. You may: accept the change, with a possible change in price and possibly pay extra or receive back the difference in payment; or (if we can offer it to you) take a substitute product or service of equal or better quality at the same price as the original; or (if we can offer it to you) take a substitute product or service of lower quality than the original; or cancel the original purchase and obtain a full refund of the amount currently paid, reduced by the service fee, if any. You must inform us of your choice as soon as possible and within the specified time frame.
If we cancel your purchase or have to change it, you are not entitled to any compensation or damages whatsoever. Furthermore, we shall not be liable for any compensation if we have changed or canceled the purchase due to unusual or unforeseeable circumstances beyond our control or the control of suppliers, the consequences of which could not have been avoided even with due care. (i.e. force majeure). Such circumstances may include, for example, war, unrest, industrial dispute, terrorist activity and its consequences, natural or nuclear disasters, fire, adverse weather conditions, epidemics and pandemics, and unavoidable technical transport problems.
Complaints and Claims
If you have a complaint regarding any part of our service, you must state it at the moment the problem arises, as most problems can be resolved quickly and easily. Any complaints or claims must be communicated by email. This will help us quickly identify the issue and speed up our response. If you do not follow this procedure, we will be deprived of the opportunity to investigate and remedy your complaint, which may affect your rights under your contract.
Our Liability
We will ensure that all purchases forming part of your contract with us are performed with reasonable skill and care.
In relation to all purchases, we shall not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expenses, costs, or any other amount or claim of any description arising out of any of the following: (a) the act(s) and/or omission(s) of the affected person or any member(s) of their party; (b) the act(s) and/or omission(s) of a third party not connected with the purchase and which were unforeseeable or unavoidable; and (c) unusual and unforeseeable events or circumstances beyond the control of the supplier or our suppliers, the consequences of which could not have been avoided even if all due care had been exercised, including without limitation exceptional or severe weather conditions, industrial action, or fire.
Privacy and Data Processing
In order to fulfill our obligations in relation to your purchase, we must use your personal data that you provide to us, such as your first name, surname, address, email, telephone number, and/or any personal data that will be exchanged. We will ensure appropriate security measures to protect your data and we will comply with applicable legislation. See more information in our Privacy Policy.
Viruses, Hacking, and Other Offenses
You must not misuse our website by knowingly introducing viruses or anything else that may be harmful or technologically damaging to our Website. You must not attempt to gain unauthorized access to our Website, the server on which our website is stored, or any server, computer, or database connected to our Website.
By breaching this provision, you would commit a criminal offense. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your devices or equipment, programs, data, or other proprietary material due to your use of our website or your downloading of any material posted on it, or on any website linked to it.
Breach of the Terms and Conditions
If we believe that a breach of these Terms and Conditions has occurred, we may take such action as we deem appropriate, including some or all of the following actions: immediate, temporary, or permanent withdrawal of your right to use our website; immediate, temporary, or permanent removal of any posting or material uploaded by you to our website; issuance of a warning to you; legal proceedings against you for reimbursement of all costs and damages (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; further legal action against you; disclosure of such information to law enforcement authorities when we reasonably consider it necessary. We exclude liability for actions taken in response to breaches of these Terms and Conditions.
Law and Jurisdiction
Any dispute, claim, or any other matter arising from this contract or in connection with these Terms and Conditions shall be governed by and construed in accordance with the law of the Republic of Slovenia. The courts of the Republic of Slovenia shall have jurisdiction to decide any disputes or claims arising out of or in connection with this contract.